In: Product Management
April 15, 2021
With the rapid acceleration of veterinary telehealth usage worldwide due to the COVID-19 pandemic, Hills Pet Nutrition has partnered with myVETstore and Smart.Vet to create an enhanced virtual care experience for pet owners!
Smart.Vet has now integrated myVETstore within their Virtual Care platform. This new capability allows veterinary clinics that use myVETstore to have selected items from their product catalogue appear directly within the virtual consultation room.
A veterinary professional can recommend specific therapeutic nutrition, medications, and other pet-related items during virtual consultations with pet owners. The veterinary professional can chat with the pet owner via video, phone, or message, recommend these products in the consultation room, explain how they are to be administered, and discuss the expected outcomes as well as any potential follow-up that will be required. The pet owner can then easily purchase the product and have it shipped to their door or to their veterinary practice.
“We are proud to partner with myVETstore and Smart.Vet on this initiative”, said Jenn Porter, General Manager at Hill’s Pet Nutrition Canada. “With more veterinarians and patients turning to telemedicine during COVID, we wanted to remove barriers in making recommendations for the profession so that we can achieve our mission of enriching and lengthening the special relationship between people and their pets through science based nutrition.”
“The direct connection between myVETstore and Smart.Vet allows the pet parent to easily access the therapeutic diet that has been recommended by the veterinarian. With one click, users are able to sign in and go directly to the product page. We are excited to be part of this initiative” said Kathy Davies, CEO at myVETstore Canada Inc.
“It is very important to the Smart.Vet team that the virtual consultation experience be as seamless as possible for both the pet parent and the veterinarian. Allowing for the integration of e-commerce within our platform removes extra steps in the process, saving time and hassle so that the participants can focus on what truly matters, the health of the pet” said Dr. Sharon Quinn, Co-founder at Smart.Vet
To learn more about:
Hills Pet Nutrition: https://www.hillspet.ca/
January 7, 2021
We are wishing all of our users a Happy New Year! We have been busy at Smart.Vet preparing a variety of new features and services that will begin rolling out in Q1.
Some Highlights of What’s Coming:
Product Recommendations within the Consultation Room: Directly within the consultation room, a veterinary professional is able to recommend specific products (foods and medications) that will become visible to the pet owner.
Triage Service: For our Smart Care clients, we are introducing a new triage service that assists clinics with frontline support during the pandemic.
Specialist Network: We have been busy building our specialist network out this past fall. This new network will allow our clinics to connect to a variety of specialists when needed.
Multi-Party Conferencing: Now within the consultation room, multiple participants will be able to join the consultation room!
Patient Cards: As requested by several of our users, we are implementing patient cards that will add further organization to the pet owner’s profile of pets.
Smart.Vet Product Team!
September 16, 2020
We have completed our latest software release that includes the following features:
Feature One: Private Notes in Consultation Room:
Now within the consultation room, you can add private consultation notes that are not visible to the client. You will see a new section in the consultation room with the title ‘Private Notes’
Feature Two: Ability for Clients to Cancel Consultations
You can now enable your clients to cancel a consultation before it begins. This feature can be enabled at the service level within the specific service configuration. A new tick-box appears (shown below) that will enable a service to be cancelled.
When the cancellation feature is enabled, the ‘cancel’ button will appear in the client consultation room (shown below). You will receive an email and system notification when an appointment is cancelled.
Feature Three: Service Categories
For clinics that offer a large amount of services, we now offer the ability to group services into categories. This simplifies the user navigation of your services on the landing page and dashboard. This feature is OPTIONAL and only recommended for power-users offering a larger amount of services.
Within the Services section, a new ‘Category’ section sits at the top. You can easily create a new category by clicking ‘Create’.
Once the category is created, you can assign a service to the category in the specific service configuration (shown below)
To enable categories on the landing page and user dashboard, it needs to be enabled within the page editor. Within the page editor, locate the ‘services module’ and click ‘edit’. From here, click ‘change style’ and select the third style on the right (shown below) and then click ‘save’ at the bottom of the module.
August 2, 2020
We are pleased to announce that our latest software release is live. In this latest release we include SMS event notifications for appointment bookings. Now when you’re booked for an appointment, you can enable SMS alerts in-addition to email alerts.
To leverage the new functionality, it exists within the Professional Profile. You can login and click the the tickbox shown below to enable SMS notifications. For Administrators, you can also enable the SMS notifications via the Employee Management section in each employee’s profile.
June 17, 2020
We have completed our latest software release. The latest release includes french language support for the entire client facing experience including Landing page and Client Portal. If you’re a french speaking clinic, you can now set the language for your landing page and complete user experience to french!
To change the language,
– Login to your platform
– Click ‘Landing Page’ from the left-hand navigation column
– Under the new ‘Languages’ section, you can select between english and french
June 10, 2020
We successfully rolled out our new permissions system last week. This new capability expands upon our ‘administrator | non administrator’ functionality. For current administrators, you can now adjust platform section visibility for all of your users in the system, and also add unlimited ‘non-consulting’ users at no charge. This is useful for your Practice Managers, Reception, etc who won’t be performing consultations, but will be co-ordinating consultations.
The new permission system is accessible within ‘Admin Settings -> Employee Management’. For each employee in the system, you can adjust their role and section visibility. Example: If you want a specific user to have access to consultation services and the landing page section only, that can easily be set now as you can control visibility to each section of the platform per user.
Setting the Role for a Specific User:
Consulting User: Can perform consultations within the platform. Only accounts with this role enabled will be billed on a monthly basis.
Admin: Is typically the platform owner and has access to every section / feature within the platform.
Note: You do not need to set a role for a specific user if you don’t want them having consultation capabilities or being an admin. Simply leave both boxes unchecked. Don’t forget to click ‘Save’ if you’re making any changes to the roles.
Setting Permissions For a Specific User:
You can set visibility for a user to specific sections of the site by checking the boxes associated to each area as shown below. You do not need to select a role in order to set permissions. Remember to click ‘Save’ if you’re making any changes to permissions.
May 26, 2020
We have successfully completed our software upgrade tonight which included all of the following items:
Professional View – Admins Can Mute Notifications: Administrators can now turn off email notifications for consultations owned by other staff members. To disable notifications, click on ‘Professional Details’ from the left-hand navigation section. Simple click the tickbox that says ‘Receive Admin Notifications’.
Professional View – Dashboard – Calendar – Change Availability to 10 Minutes from 15 Minutes: When using the availability calendar, the time-slot intervals have been changed to 10 minutes from 15 minutes.
Allow Admins to Claim a Message Consultation: Administrators can now claim message consultations when they are claimed by another user of the platform.
Update to Client Dashboard: Upcoming appointments have now been moved to the top of the client dashboard, making it easier for clients to locate upcoming appointments
Update PDF Export Filename to Client Name and Date: Consultation room exports now include the client’s name and date.
Add Browser Warning to Login / Register Page: The system now displays a prompt warning for any user trying to login to the system using Internet Explorer, which is an outdated browser.
Move Tables Action Links to Left: The ‘view consultation’ link within the appointment | message history is now on the left-hand portion of the screen.
Send Email Notifications for Consultation Notes and Appointment Messages: When a note is added to the consultation room by the client or staff member, an email notification will be sent out that an update has been made to the consultation room.
Professional View – Redirect to Client Card After Creating a New Client: When a new client is created, it will direct the user to the client card screen vs. the client profile card.
May 6, 2020
We have successfully rolled out major updates to our coupon system. By default, our coupons are only eligible for a single use per pet owner. With the new coupon features, you can now create coupons for a specific dollar discount or percentage discount off your consultation fees.
Coupon Name: This is the name of your coupon (internal use only)
Coupon Code: This is the code you provide your clients for usage
Percentage Discount: The % off the consultation fee
Amount Discount: The $ off the consultation fee
Expiry Date: This is the date when the coupon will no longer be active
Limit Redemptions: This is the amount of total redemptions for this coupon.
April 29, 2020
Greetings from the Product Team,
We have started our PIMS integrations this week. This new capability will allow you to sync your practice management software with our your new telehealth platform. Watch for an announcement in the coming weeks when this is live.
April 27, 2020
We have completed another software release last night that includes some new highly requested features from our partner clinics:
1. Services – Assign Professionals to Services: You can now assign specific professionals to a service. Example, you can assign an RVT to an RVT specific service, or assign a Veterinarian to a Vet specific service. To leverage this new feature, simply open up a specific service and you will see a new ’employees’ section where you can bind a specific professional to the service.
2. Consultation Room – Export to PDF: You can now export the digital consultation room to a .pdf. This will include all of the client information, intake form answers, and consultation summaries. This can easily be uploaded into your PIMs software.
3. Cancelled Appointment Availability Enhancement: Now when you cancel an appointment, you will have the option to make that time-slot bookable for a new consultation.
4. Technical Support: We have created a technical support form directly within the client portal. Now your clients can reach out to us directly if they are experiencing an issue.
Our next software release is slated for Wednesday April 29 / Off-hours with a more new features!