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With the rapid acceleration of veterinary telehealth usage worldwide due to the COVID-19 pandemic, Hills Pet Nutrition has partnered with myVETstore and Smart.Vet to create an enhanced virtual care experience for pet owners!

Smart.Vet has now integrated myVETstore within their Virtual Care platform. This new capability allows veterinary clinics that use myVETstore to have selected items from their product catalogue appear directly within the virtual consultation room.

A veterinary professional can recommend specific therapeutic nutrition, medications, and other pet-related items during virtual consultations with pet owners. The veterinary professional can chat with the pet owner via video, phone, or message, recommend these products in the consultation room, explain how they are to be administered, and discuss the expected outcomes as well as any potential follow-up that will be required. The pet owner can then easily purchase the product and have it shipped to their door or to their veterinary practice.

“We are proud to partner with myVETstore and Smart.Vet on this initiative”, said Jenn Porter, General Manager at Hill’s Pet Nutrition Canada. “With more veterinarians and patients turning to telemedicine during COVID, we wanted to remove barriers in making recommendations for the profession so that we can achieve our mission of enriching and lengthening the special relationship between people and their pets through science based nutrition.”

“The direct connection between myVETstore and Smart.Vet allows the pet parent to easily access the therapeutic diet that has been recommended by the veterinarian. With one click, users are able to sign in and go directly to the product page. We are excited to be part of this initiative” said Kathy Davies, CEO at myVETstore Canada Inc.

“It is very important to the Smart.Vet team that the virtual consultation experience be as seamless as possible for both the pet parent and the veterinarian. Allowing for the integration of e-commerce within our platform removes extra steps in the process, saving time and hassle so that the participants can focus on what truly matters, the health of the pet” said Dr. Sharon Quinn, Co-founder at Smart.Vet

To learn more about:

Hills Pet Nutrition: https://www.hillspet.ca/
myVETstore: https://info.myvetstore.ca
Smart.Vet: https://smart.vet

January 7, 2021

Happy New Year!

We are wishing all of our users a Happy New Year! We have been busy at Smart.Vet preparing a variety of new features and services that will begin rolling out in Q1.

Some Highlights of What’s Coming:

Product Recommendations within the Consultation Room: Directly within the consultation room, a veterinary professional is able to recommend specific products (foods and medications) that will become visible to the pet owner.

Triage Service: For our Smart Care clients, we are introducing a new triage service that assists clinics with frontline support during the pandemic.

Specialist Network: We have been busy building our specialist network out this past fall. This new network will allow our clinics to connect to a variety of specialists when needed.

Multi-Party Conferencing: Now within the consultation room, multiple participants will be able to join the consultation room!

Patient Cards: As requested by several of our users, we are implementing patient cards that will add further organization to the pet owner’s profile of pets.

Regards,

Smart.Vet Product Team!

September 16, 2020

Product Update – 9/15

All,

We have completed our latest software release that includes the following features:

Feature One: Private Notes in Consultation Room:

Now within the consultation room, you can add private consultation notes that are not visible to the client. You will see a new section in the consultation room with the title ‘Private Notes’




Feature Two: Ability for Clients to Cancel Consultations

You can now enable your clients to cancel a consultation before it begins. This feature can be enabled at the service level within the specific service configuration. A new tick-box appears (shown below) that will enable a service to be cancelled.

When the cancellation feature is enabled, the ‘cancel’ button will appear in the client consultation room (shown below). You will receive an email and system notification when an appointment is cancelled.




Feature Three: Service Categories

For clinics that offer a large amount of services, we now offer the ability to group services into categories. This simplifies the user navigation of your services on the landing page and dashboard. This feature is OPTIONAL and only recommended for power-users offering a larger amount of services.

Within the Services section, a new ‘Category’ section sits at the top. You can easily create a new category by clicking ‘Create’.




Once the category is created, you can assign a service to the category in the specific service configuration (shown below)

To enable categories on the landing page and user dashboard, it needs to be enabled within the page editor. Within the page editor, locate the ‘services module’ and click ‘edit’. From here, click ‘change style’ and select the third style on the right (shown below) and then click ‘save’ at the bottom of the module.