By: Jason Warnock

December 21, 2021

Product Update

We’ve recently rolled out an enhancement to our outbound booking system. Now you have the option of completing a pet owners address and intake form questions during the outbound booking sequence. You can also apply coupons during the outbound booking process if you’d like to give clients a free consultation or discounted consultation.

June 24, 2021

Product Update


We are excited to announce some major product updates:

1. PIMS Integration – Medical History

Within the consultation room, you can now pull the patient’s medical history directly from your PIM. We support the following PIMS:

Complete Clinic
DVM Manager
ImproMed Equine
V-Tech Platinum

To connect your PIM, email to get started

2. Preload Files, Images, and Videos within a Service

You can now preload files, images, and videos into specific services that will automatically appear in the consultation room when booked by a pet owner

3. Video Test Call

Before joining consultations, you can test your video and microphone by clicking on the ‘Test Video’ button within the left-hand navigation menu. If your pet owners are having issues with their video, have them click the ‘Test Video’ button.

With the rapid acceleration of veterinary telehealth usage worldwide due to the COVID-19 pandemic, Hills Pet Nutrition has partnered with myVETstore and Smart.Vet to create an enhanced virtual care experience for pet owners!

Smart.Vet has now integrated myVETstore within their Virtual Care platform. This new capability allows veterinary clinics that use myVETstore to have selected items from their product catalogue appear directly within the virtual consultation room.

A veterinary professional can recommend specific therapeutic nutrition, medications, and other pet-related items during virtual consultations with pet owners. The veterinary professional can chat with the pet owner via video, phone, or message, recommend these products in the consultation room, explain how they are to be administered, and discuss the expected outcomes as well as any potential follow-up that will be required. The pet owner can then easily purchase the product and have it shipped to their door or to their veterinary practice.

“We are proud to partner with myVETstore and Smart.Vet on this initiative”, said Jenn Porter, General Manager at Hill’s Pet Nutrition Canada. “With more veterinarians and patients turning to telemedicine during COVID, we wanted to remove barriers in making recommendations for the profession so that we can achieve our mission of enriching and lengthening the special relationship between people and their pets through science based nutrition.”

“The direct connection between myVETstore and Smart.Vet allows the pet parent to easily access the therapeutic diet that has been recommended by the veterinarian. With one click, users are able to sign in and go directly to the product page. We are excited to be part of this initiative” said Kathy Davies, CEO at myVETstore Canada Inc.

“It is very important to the Smart.Vet team that the virtual consultation experience be as seamless as possible for both the pet parent and the veterinarian. Allowing for the integration of e-commerce within our platform removes extra steps in the process, saving time and hassle so that the participants can focus on what truly matters, the health of the pet” said Dr. Sharon Quinn, Co-founder at Smart.Vet

To learn more about:

Hills Pet Nutrition:

January 7, 2021

Happy New Year!

We are wishing all of our users a Happy New Year! We have been busy at Smart.Vet preparing a variety of new features and services that will begin rolling out in Q1.

Some Highlights of What’s Coming:

Product Recommendations within the Consultation Room: Directly within the consultation room, a veterinary professional is able to recommend specific products (foods and medications) that will become visible to the pet owner.

Triage Service: For our Smart Care clients, we are introducing a new triage service that assists clinics with frontline support during the pandemic.

Specialist Network: We have been busy building our specialist network out this past fall. This new network will allow our clinics to connect to a variety of specialists when needed.

Multi-Party Conferencing: Now within the consultation room, multiple participants will be able to join the consultation room!

Patient Cards: As requested by several of our users, we are implementing patient cards that will add further organization to the pet owner’s profile of pets.


Smart.Vet Product Team!

September 16, 2020

Product Update – 9/15


We have completed our latest software release that includes the following features:

Feature One: Private Notes in Consultation Room:

Now within the consultation room, you can add private consultation notes that are not visible to the client. You will see a new section in the consultation room with the title ‘Private Notes’

Feature Two: Ability for Clients to Cancel Consultations

You can now enable your clients to cancel a consultation before it begins. This feature can be enabled at the service level within the specific service configuration. A new tick-box appears (shown below) that will enable a service to be cancelled.

When the cancellation feature is enabled, the ‘cancel’ button will appear in the client consultation room (shown below). You will receive an email and system notification when an appointment is cancelled.

Feature Three: Service Categories

For clinics that offer a large amount of services, we now offer the ability to group services into categories. This simplifies the user navigation of your services on the landing page and dashboard. This feature is OPTIONAL and only recommended for power-users offering a larger amount of services.

Within the Services section, a new ‘Category’ section sits at the top. You can easily create a new category by clicking ‘Create’.

Once the category is created, you can assign a service to the category in the specific service configuration (shown below)

To enable categories on the landing page and user dashboard, it needs to be enabled within the page editor. Within the page editor, locate the ‘services module’ and click ‘edit’. From here, click ‘change style’ and select the third style on the right (shown below) and then click ‘save’ at the bottom of the module.

August 19, 2020


As veterinary virtual care is close to our hearts, we were delighted to present at the VVVCA summit today! Dr. Quinn did a fantastic job presenting and representing the Canadian veterinary telehealth community. To learn more about the VVCA, check out VVCA Website

August 2, 2020

Product Update – 8/2

Greetings Everyone,

We are pleased to announce that our latest software release is live. In this latest release we include SMS event notifications for appointment bookings. Now when you’re booked for an appointment, you can enable SMS alerts in-addition to email alerts.

To leverage the new functionality, it exists within the Professional Profile. You can login and click the the tickbox shown below to enable SMS notifications. For Administrators, you can also enable the SMS notifications via the Employee Management section in each employee’s profile.

We are excited to announce that Dr. Sharon Quinn of Smart.Vet will be on CTV Ottawa tomorrow at 8:20am to chat about our new partnership with the OSCPA!


The Ontario SPCA and Humane Society partners with Smart.Vet to bring virtual veterinary care to shelter pets and foster families
Stouffville, ON (June 29, 2020) – The Ontario SPCA and Humane Society has partnered with Smart.Vet telehealth to give animal centre staff and volunteer foster families virtual access to veterinarians to ensure animals always have the best care possible, without the stress of travelling, regardless of their location, or the time of day when a health concern arises.

Through the Smart.Vet website, reaching a veterinarian is just a click or phone call away when health concerns arise after hours or on weekends. The telehealth veterinary service is designed to complement routine veterinary care.

The telehealth service will be used in Ontario SPCA animal centres across the province, and will also be accessible to volunteer foster families who care for animals in their own homes. Should a foster animal become ill, or if there is a concern for the animal’s health after hours when veterinary clinics are closed, Ontario SPCA foster parents can access Smart.Vet and consult with a veterinarian without having to leave their home.

“Wherever possible, we will continue to work with our local veterinarians who have always provided exceptional care for the animals in our centres,” says Daryl Vaillancourt, Chief, Humane Programs & Community Outreach, Ontario SPCA and Humane Society. “Smart.Vet is an extra level of care we can now provide to the animals in our centres, and it minimizes travelling to help slow and stop the spread of COVID-19.”

Smart.Vet is also available to the public. In some areas of the province, such as remote Northern communities, veterinary care can be hours away. For people in those communities, Smart.Vet is a tool that can help them triage health concerns with a veterinarian virtually to determine the best treatment plan for their animal.

“The team is really looking forward to this exciting new partnership with the Ontario SPCA and Humane Society,” says Dr. Sharon Quinn, co-founder and Medical Director of Smart.Vet. “We are committed to improving access to veterinary care for all animals and welcome the opportunity to assist pet foster parents, as well as to work together with the Ontario SPCA on providing innovative solutions for those in underserved and remote communities.”

To learn more about this telehealth service, visit

For more information on the Ontario SPCA and Humane Society, visit