By: Jason Warnock

January 7, 2021

Happy New Year!

We are wishing all of our users a Happy New Year! We have been busy at Smart.Vet preparing a variety of new features and services that will begin rolling out in Q1.

Some Highlights of What’s Coming:

Product Recommendations within the Consultation Room: Directly within the consultation room, a veterinary professional is able to recommend specific products (foods and medications) that will become visible to the pet owner.

Triage Service: For our Smart Care clients, we are introducing a new triage service that assists clinics with frontline support during the pandemic.

Specialist Network: We have been busy building our specialist network out this past fall. This new network will allow our clinics to connect to a variety of specialists when needed.

Multi-Party Conferencing: Now within the consultation room, multiple participants will be able to join the consultation room!

Patient Cards: As requested by several of our users, we are implementing patient cards that will add further organization to the pet owner’s profile of pets.


Smart.Vet Product Team!

September 16, 2020

Product Update – 9/15


We have completed our latest software release that includes the following features:

Feature One: Private Notes in Consultation Room:

Now within the consultation room, you can add private consultation notes that are not visible to the client. You will see a new section in the consultation room with the title ‘Private Notes’

Feature Two: Ability for Clients to Cancel Consultations

You can now enable your clients to cancel a consultation before it begins. This feature can be enabled at the service level within the specific service configuration. A new tick-box appears (shown below) that will enable a service to be cancelled.

When the cancellation feature is enabled, the ‘cancel’ button will appear in the client consultation room (shown below). You will receive an email and system notification when an appointment is cancelled.

Feature Three: Service Categories

For clinics that offer a large amount of services, we now offer the ability to group services into categories. This simplifies the user navigation of your services on the landing page and dashboard. This feature is OPTIONAL and only recommended for power-users offering a larger amount of services.

Within the Services section, a new ‘Category’ section sits at the top. You can easily create a new category by clicking ‘Create’.

Once the category is created, you can assign a service to the category in the specific service configuration (shown below)

To enable categories on the landing page and user dashboard, it needs to be enabled within the page editor. Within the page editor, locate the ‘services module’ and click ‘edit’. From here, click ‘change style’ and select the third style on the right (shown below) and then click ‘save’ at the bottom of the module.

August 19, 2020


As veterinary virtual care is close to our hearts, we were delighted to present at the VVVCA summit today! Dr. Quinn did a fantastic job presenting and representing the Canadian veterinary telehealth community. To learn more about the VVCA, check out VVCA Website

August 2, 2020

Product Update – 8/2

Greetings Everyone,

We are pleased to announce that our latest software release is live. In this latest release we include SMS event notifications for appointment bookings. Now when you’re booked for an appointment, you can enable SMS alerts in-addition to email alerts.

To leverage the new functionality, it exists within the Professional Profile. You can login and click the the tickbox shown below to enable SMS notifications. For Administrators, you can also enable the SMS notifications via the Employee Management section in each employee’s profile.

We are excited to announce that Dr. Sharon Quinn of Smart.Vet will be on CTV Ottawa tomorrow at 8:20am to chat about our new partnership with the OSCPA!


The Ontario SPCA and Humane Society partners with Smart.Vet to bring virtual veterinary care to shelter pets and foster families
Stouffville, ON (June 29, 2020) – The Ontario SPCA and Humane Society has partnered with Smart.Vet telehealth to give animal centre staff and volunteer foster families virtual access to veterinarians to ensure animals always have the best care possible, without the stress of travelling, regardless of their location, or the time of day when a health concern arises.

Through the Smart.Vet website, reaching a veterinarian is just a click or phone call away when health concerns arise after hours or on weekends. The telehealth veterinary service is designed to complement routine veterinary care.

The telehealth service will be used in Ontario SPCA animal centres across the province, and will also be accessible to volunteer foster families who care for animals in their own homes. Should a foster animal become ill, or if there is a concern for the animal’s health after hours when veterinary clinics are closed, Ontario SPCA foster parents can access Smart.Vet and consult with a veterinarian without having to leave their home.

“Wherever possible, we will continue to work with our local veterinarians who have always provided exceptional care for the animals in our centres,” says Daryl Vaillancourt, Chief, Humane Programs & Community Outreach, Ontario SPCA and Humane Society. “Smart.Vet is an extra level of care we can now provide to the animals in our centres, and it minimizes travelling to help slow and stop the spread of COVID-19.”

Smart.Vet is also available to the public. In some areas of the province, such as remote Northern communities, veterinary care can be hours away. For people in those communities, Smart.Vet is a tool that can help them triage health concerns with a veterinarian virtually to determine the best treatment plan for their animal.

“The team is really looking forward to this exciting new partnership with the Ontario SPCA and Humane Society,” says Dr. Sharon Quinn, co-founder and Medical Director of Smart.Vet. “We are committed to improving access to veterinary care for all animals and welcome the opportunity to assist pet foster parents, as well as to work together with the Ontario SPCA on providing innovative solutions for those in underserved and remote communities.”

To learn more about this telehealth service, visit

For more information on the Ontario SPCA and Humane Society, visit

Greetings All,

We have completed our latest software release. The latest release includes french language support for the entire client facing experience including Landing page and Client Portal. If you’re a french speaking clinic, you can now set the language for your landing page and complete user experience to french!

To change the language,

– Login to your platform
– Click ‘Landing Page’ from the left-hand navigation column
– Under the new ‘Languages’ section, you can select between english and french

Greetings All,

We successfully rolled out our new permissions system last week. This new capability expands upon our ‘administrator | non administrator’ functionality. For current administrators, you can now adjust platform section visibility for all of your users in the system, and also add unlimited ‘non-consulting’ users at no charge. This is useful for your Practice Managers, Reception, etc who won’t be performing consultations, but will be co-ordinating consultations.

The new permission system is accessible within ‘Admin Settings -> Employee Management’. For each employee in the system, you can adjust their role and section visibility. Example: If you want a specific user to have access to consultation services and the landing page section only, that can easily be set now as you can control visibility to each section of the platform per user.

Setting the Role for a Specific User:

Consulting User: Can perform consultations within the platform. Only accounts with this role enabled will be billed on a monthly basis.

Admin: Is typically the platform owner and has access to every section / feature within the platform.

Note: You do not need to set a role for a specific user if you don’t want them having consultation capabilities or being an admin. Simply leave both boxes unchecked. Don’t forget to click ‘Save’ if you’re making any changes to the roles.

Setting Permissions For a Specific User:

You can set visibility for a user to specific sections of the site by checking the boxes associated to each area as shown below. You do not need to select a role in order to set permissions. Remember to click ‘Save’ if you’re making any changes to permissions.

Thanks to a combined partnership between all three companies, a 50% discount off the base subscription price will be offered to all Canadian veterinary hospitals for a period of 60 days.

BURLINGTON, June 9, 2020 /PRNewswire/ — Smart.Vet announced today that they are partnering with Merck Animal Health and ROYAL CANIN®. This relationship will allow Smart.Vet to offer their virtual care platform to veterinary clinics at 50% of the regular cost for 2 months. Both Merck Animal Health and Royal Canin are dedicated to assisting veterinarians during the COVID-19 pandemic.

“During the pandemic, companies from the veterinary industry need to combine their efforts in order to better assist veterinarians, said Marylin Merit, Associate Marketing Director at Merck Animal Health Canada. That’s why we have decided to work together with Royal Canin towards a common goal: facilitate clinic and pet owner access to a virtual care platform, thereby maintaining the level of care that pets deserve.“
“What’s particularly exciting,” said David Brooks, Veterinary Marketing Director at Royal Canin Canada, “is that this technology makes it very simple for veterinary team members to stay connected with their patients. And it opens up all kinds of new opportunities such as feline medicine, nutrition or weight-loss consultations and follow-ups.”

Together, Merck Animal Health, Royal Canin, and Smart.Vet Offer:

A world-class virtual care solution that allows veterinary clinics to schedule, perform, and accept payment for telehealth consultations.. The Smart.Vet platform equips clinics with a fully clinic branded web application that includes online scheduling (directed by clinics and clients), communication (video, phone, and message) between veterinary staff and pet owners, and built-in eCommerce.

50% off Platform Base Subscription Price allows a clinic to join for only $49/month for the first 2 months. There are no implementation or consultation fees. This applies to all existing and new clinics paying the standard rate.

3 Virtual Care Webinars with industry professionals discussing the future of telehealth, it’s implications for the industry and the benefits of a formal platform. Each session will conclude with a Q & A with our panelists. To register for a webinar, please see below.

Our relationships with Merck Animal Health and Royal Canin constitute a major milestone in Smart.Vet’s evolution as a worldwide virtual care provider for veterinary clinics”, said Dr. Sharon Quinn, co-founder of Smart.Vet. “Partnering with Royal Canin and Merck Animal Health brings technology, pharmaceuticals, and pet nutrition into a single collaborative unit. Part of our mission moving forward is to work together on developing new innovative methods of delivering virtual care for pets that include nutrition and pharmaceuticals.”

The collaboration between Smart.Vet, Merck AH, and Royal Canin will enable hundreds of clinics to provide virtual care to their clients at a reduced cost. This will allow most clinics to begin to achieve ROI using their Online Health Centres after performing just one consultation.

The Smart.Vet platform has enabled clinics to perform over 10,000 telehealth consultations since April 1st and has client clinics in Canada, the United States, Europe, Singapore, and Australia.

To learn more about Merck Animal Health:, Royal Canin, visit

Webinar Registration (all times in EST):
English: June 18th, 1PM:
English: June 19th, 7PM:
Français: 23 juin, 1PM:

Name: Dr. Sharon Quinn
Phone: 1 (888) 243-1411