• Virtual Vet Support

    Triage and full consultations for your clinic
    powered by veterinarians to support your staff

    In order to help address the access to care issues currently facing our profession and our clients, Smart.Vet’s network of veterinarians has been helping to provide access to triage and after-hours and emergency care through referrals to telemedicine by Ontario emergency hospitals.

    Overburdened day practices can also use the network as backup to refer cases during regular hours when they are unable to accommodate the caseload. Our core aim is to work collaboratively as an extension of your practice, according to parameters that you set for your clinic and clients.

    Join Us

  • Virtual Vet Support

    Triage and full consultations for your clinic
    powered by veterinarians to support your staff

    In order to help address the access to care issues currently facing our profession and our clients, Smart.Vet’s network of veterinarians has been helping to provide access to triage and after-hours and emergency care through referrals to telemedicine by Ontario emergency hospitals.

    Overburdened day practices can also use the network as backup to refer cases during regular hours when they are unable to accommodate the caseload. Our core aim is to work collaboratively as an extension of your practice, according to parameters that you set for your clinic and clients. There is no cost to have your hospital join.

    Join Us

Service Benefits

Reduce Staff Burnout

Let our licensed veterinarians provide frontline triage support for your clinic.

Eliminate Non-Urgent Calls After-Hours

Our Veterinarians will meet with your clients and determine the true urgency of their concern

Customize which cases you want to see

We allow you to customize the triage cases that you want passed through to your staff.

Your Clients Receive 24/7 Access to a Vet

By implementing the Triage network, your pet owners are provided with 24/7 access to a Veterinarian.

Clients Keep Records

Clients are provided with a recording of the consultation and consultation notes from our veterinarians.

All Records Are Sent to Your Clinic

Immediately after the triage consultation, the patient record is sent to your clinic, along with next steps.

How it Works?

Step 1: Add a triage link to your website

It’s easy to get started, simply add a new link to your website that says ‘Triage’ or your choice of wording.

Step 2: Your client requests a triage call

Your clients are then able to request a triage consultation with a veterinarian

Step 3: We work with your client

Our veterinarians work with your clients to provide an assessment of the case’s urgency.

Step 4: We provide next steps

Once we understand the concern, we determine the appropriate next step for your client, referring to the clinic if necessary. Finally, all records are sent to the clinic.