System Requirements


Our platform is fully responsive and works well on PCs, Laptops, Tablets, and Smartphones! For the best experience using our platform when meeting with clients, we always recommend the following:

Message Consultations – Requirements:

Any device using Chrome, Firefox, or Safari 9:23

Phone Consultations – Requirements:

Any device using Chrome, Firefox, or Safari. An actual phone is required to communicate with the Pet Owner as the system will call your phone.

Video Consultations – Requirements Summary:

Apple phones and tablets (iPhone 5-11, iPad 2 and up, iPod Touch 5 and up, iPad Mini) are supported using iOS v11.0+ and the Safari browser is required. For all other devices (PCs, Laptops, Android 4.1+), the latest versions of Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.

Internet Connection:

Wired or Wireless Connection to Home or Clinic Internet. The system works over your cell data provider as well, but always check your cell signal strength before doing a video consultation.


Any device with a camera including Laptop, PC, Smartphone, Tablet


If you’re using an Apple mobile phone or table, please be sure the Operating System / OS is greater than version 10.0. If you haven’t updated the OS on your phone, here are instructions: