Virtual Pet Care!

No Downloads Required

Connect with a Licensed Ontario Veterinarian via Message, Phone, or Video

GET STARTED

Smart.Vet operates under the CVO-accredited facility Nelson Animal Hospital


Here’s How We Can Help

Smart.vet is meant to function primarily as an after-hours/weekend service to support you, your pet, and your family veterinarian. We encourage you to contact your regular veterinarian during office hours as he/she is fully equipped to handle your particular pet’s needs (with access to your pet’s medical history and the ability to dispense medication, for example). Did you know that many practices are also now providing in-hours telehealth services through their websites? Check out Our Partners to see if your veterinarian is providing telehealth!


Request a Consultation!

Messaging Session
$85

with a Veterinarian (+ tax)

Message Now

Have a message conversation with a Veterinarian. We respond quickly (avg. under 1 hour).

An additional $30 prescription fee may apply.

Attach any supporting videos, pictures, or documents for our Veterinarian to review, including: symptoms, skin infections, odd behaviours, etc.

Consultation summary provided upon completion. You can access your past consultation summaries at any time.

Requirements: PC, Tablet, or Phone. When using iOS Tablets or Phones, Safari browser must be used. When using PC, all browsers are supported. No downloads required.

Phone Session
$85

with a Veterinarian (+ tax)

Book Now

15 minute phone conversation with a Veterinarian.  We call you at the scheduled time!

An additional $30 prescription fee may apply.

Attach any supporting videos, pictures, or documents for our Veterinarian to review, including: symptoms, skin infections, odd behaviours, etc.

Consultation summary provided upon completion. You can access your past consultation summaries at any time.

Requirements: PC, Tablet, or Phone. When using iOS Tablets or Phones, Safari browser must be used. When using PC, all browsers are supported. No downloads required.

Video Session
$85

with a Veterinarian (+ tax)

Book Now

15 minute video conversation with Veterinarian.  No downloads needed.

An additional $30 prescription fee may apply.

Attach any supporting videos, pictures, or documents for our Veterinarian to review, including: symptoms, skin infections, odd behaviours, etc.

Consultation summary provided upon completion. You can access your past consultation summaries at any time.

Requirements: PC, Tablet, or Phone. When using iOS Tablets or Phones, Safari browser must be used. When using PC, all browsers are supported. No downloads required.


How Smart.Vet Works?


Step 1: Choose a Consultation Type

After you sign-up, you will arrive on the dashboard.  We’ve included three consultation types within the platform. If it’s less urgent, send us a message! You can attach images and videos of your pet’s symptom to help us. If you would like assistance more promptly, have us call you on the phone, or book a video call with one of our Veterinarians!


Step 2: Tell us more about your pet and the issue.

If you’re sending us a message, tell us a little more about your pet and the issue.  If you’re booking a phone call or video call, please select one of the available times shown!


Step 3: Communicate with a Veterinarian

Once you’ve completed the booking information, you will be directed to the consultation room.  If you sent us a message, give our vets some time to respond, you will receive an email when the vet has responded.  If you booked a video call, click ‘Start Consultation’ at the time you booked.   If you booked a phone call, the vet will call you at the scheduled time! If the time of the consult passes and you still haven’t heard from us please hang tight! It just means we’re busy but a vet will call you as soon as they can.


About Smart.Vet

Veterinarians have the most complete understanding of what is required to provide the highest standard of health-care for our pets, which is why our platform was built by veterinarians for pet owners and veterinarians alike. At the very core of our family here at Smart.Vet is our partner clinics. These clinics connect us to the veterinarians that support your pet’s needs and work with us to strive towards creating the best on-line community for your pets. Smart.Vet began out of a single clinic and is steadily expanding. Our ultimate vision is to allow clinics and veterinarians across Canada to extend the level of care offered to pets and their owners through our conversational platform. This means providing all pet owners with a convenient and reliable platform through which to communicate and collaborate.

Smart.Vet is based in Burlington Ontario. For more information, please contact us at

Email: info@smart.vet or Technical Support: 1 (888) 243-1411
Note: This phone number is not for accessing a veterinarian. This is only for technical issues / general inquiries.