After hours Pet Care!

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Connect with a Licensed Ontario Veterinarian via Message, Phone, or Video

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Smart.Vet operates under the CVO-accredited facility Ontario Veterinary Telemedicine Services


Here’s How We Can Help

Smart.vet is meant to function primarily as an after-hours/weekend service to support you, your pet, and your family veterinarian. We encourage you to contact your regular veterinarian during office hours as he/she is fully equipped to handle your particular pet’s needs (with access to your pet’s medical history and the ability to dispense medication, for example). Did you know that many practices are also now providing in-hours telehealth services through their websites? Check out Our Partners to see if your veterinarian is providing telehealth!


Questions We Help You Answer

How urgent is my concern?

Should I take my pet in to an emergency hospital right away or can this wait until my regular doctor is available? This is one of the most common questions that people seek our assistance with. You need peace of mind to know that you are making the right choice for your pet – we can help!

My pet consumed something it shouldn't, what should I do?

If there is packaging material left over, please keep it handy so that we can see it. Take pictures or videos of the packaging or symptoms and attach them to the consultation prior to the conversation with us.

Is this odd behavior by my pet normal?

Connect with a veterinarian now to help determine the root cause. Remember that you can upload and submit a video of the concerning symptom/behavior, prior to the video call, in case your pet doesn’t exhibit those symptoms during your video call.

Adverse reaction to new medication?

Did your pet recently begin a new medication and is he/she now experiencing side effects? Do you have questions about the medication you are giving that you didn’t think to ask your regular doctor? Chat or email with a veterinarian to determine what to do next.

Is there anything I can or should try at home before taking my pet in to be seen by a doctor?

Many over the counter medications used by people are not safe for pets, or need to be used at very different doses. Pets are not small humans, and to treat them as if they are can be dangerous. Call us to clarify before administering medications and supplements to your pet.

How can I improve my elderly or sick pet's quality of life?

How do I know when it’s time to say goodbye? Learning about the available options for end-of-life care can significantly improve your pet’s comfort and your peace of mind. Such a tough conversation. We want to make it as easy as possible for you both.


Book a Consultation Now!

Messaging Session
$30

with a Veterinarian

Message Now

Have a message conversation with a Veterinarian. We respond quickly (avg. under 1 hour).

Attach any supporting videos, pictures, or documents for our Veterinarian to review, including: symptoms, skin infections, odd behaviours, etc.

Consultation summary provided upon completion. You can access your past consultation summaries at any time.

Requirements: PC, Tablet, or Phone. When using iOS Tablets or Phones, Safari browser must be used. When using PC, all browsers are supported. No downloads required.

Phone Session
$60

with a Veterinarian

Book Now

15 minute phone conversation with a Veterinarian.  We call you at the scheduled time!

Attach any supporting videos, pictures, or documents for our Veterinarian to review, including: symptoms, skin infections, odd behaviours, etc.

Consultation summary provided upon completion. You can access your past consultation summaries at any time.

Requirements: PC, Tablet, or Phone. When using iOS Tablets or Phones, Safari browser must be used. When using PC, all browsers are supported. No downloads required.

Video Session
$60

with a Veterinarian

Book Now

15 minute video conversation with Veterinarian.  No downloads needed.

Attach any supporting videos, pictures, or documents for our Veterinarian to review, including: symptoms, skin infections, odd behaviours, etc.

Consultation summary provided upon completion. You can access your past consultation summaries at any time.

Requirements: PC, Tablet, or Phone. When using iOS Tablets or Phones, Safari browser must be used. When using PC, all browsers are supported. No downloads required.


How Smart.Vet Works?


Step 1: Choose a Consultation Type

After you sign-up, you will arrive on the dashboard.  We’ve included three consultation types within the platform. If it’s less urgent, send us a message! You can attach images and videos of your pet’s symptom to help us. If you would like assistance more promptly, have us call you on the phone, or book a video call with one of our Veterinarians!


Step 2: Tell us more about your pet and the issue.

If you’re sending us a message, tell us a little more about your pet and the issue.  If you’re booking a phone call or video call, please select one of the available times shown!


Step 3: Communicate with a Veterinarian

Once you’ve completed the booking information, you will be directed to the consultation room.  If you sent us a message, give our vets some time to respond, you will receive an email when the vet has responded.  If you booked a video call, click ‘Start Consultation’ at the time you booked.   If you booked a phone call, the vet will call you at the scheduled time!


About Smart.Vet

Veterinarians have the most complete understanding of what is required to provide the highest standard of health-care for our pets, which is why our platform was built by veterinarians for pet owners and veterinarians alike. At the very core of our family here at Smart.Vet is our partner clinics. These clinics connect us to the veterinarians that support your pet’s needs and work with us to strive towards creating the best on-line community for your pets. Smart.Vet began out of a single clinic and is steadily expanding. Our ultimate vision is to allow clinics and veterinarians across Canada to extend the level of care offered to pets and their owners through our conversational platform. This means providing all pet owners with a convenient and reliable platform through which to communicate and collaborate.

Smart.Vet is based in Burlington Ontario. For more information, please contact us at Email: info@smart.vet or Phone: (905)-336-2800